Refund policy

NuroVital sells and ships products only to customers in the United Kingdom and United States.

We want you to feel confident when shopping with NuroVital. If you are not completely satisfied with your purchase, you can request a return within 60 days of delivery.

60-Day Returns

You have 60 days from the date your order is delivered to request a return.

To be eligible for a return, the product must:

  • Be unopened and unused
  • Be in its original condition
  • Be returned in its original packaging

Products that have been opened or used are not eligible for return, unless the product is defective or damaged when received.

Free Returns

Returns are completely free of charge. NuroVital will provide the return instructions and cover the cost of returning an eligible product.

Please contact us before sending anything back. Unauthorised returns may not be accepted.

How to Request a Return

To start a return, email us at info@nurovital.com

  • Your order number
  • The reason for your return

Our support team will review your request and provide the return instructions.

Damaged or Defective Products

If your order arrives damaged or the product is defective, please contact us at info@nurovital.com

Please include your order number and, where possible, clear photos showing the issue. We may request additional information to help us assess the problem.

If the product is confirmed to be damaged or defective, we will arrange an appropriate resolution, which may include a replacement or refund.

Refunds

Once your returned product has been received and inspected, we will email you to confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

Items We Cannot Accept for Return

For hygiene and safety reasons, we cannot accept returns for products that have been:

  • Opened or used
  • Damaged after delivery through misuse or improper handling
  • Returned without their original packaging

This does not affect any rights you may have under applicable UK or US consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us at info@nurovital.com as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel it. In this case, you may request a return in accordance with this policy and applicable consumer rights.

Incorrect Shipping Information

Please check your shipping address carefully before placing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Contact Us

NuroVital only sells and ships within the United Kingdom and United States.

For questions about returns or refunds, please contact:

NuroVital
Email: info@nurovital.com
Phone: +44 330 122 8045
Hours of Operation: Mon-Fri: 9am - 9pm GMT, Sat-Sun: 10am - 6pm GMT