Shipping policy
NuroVital currently ships to customers in the United Kingdom and United States using trusted third-party logistics partners. Below you'll find details on our order processing times, delivery estimates, tracking, and what to do if your order is delayed.
Shipping Destinations
We currently ship throughout the United Kingdom and United States.
If your country is not listed, please contact us before placing an order and we will confirm availability
Shipping Costs
We provide free shipping on all orders.
Order Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Processing times exclude weekends and public holidays. Most orders are processed within 1 business day, but please allow up to 3 business days during busy or peak periods.
Estimated Delivery Time
The estimated delivery time on all orders is 5-9 business days.
Note: Shipping times are estimates and may vary slightly due to customs processing or courier delays. The timeframes shown include order processing time. Most orders are processed within 1 business day, but please allow up to 3 business days during peak periods.
Order Processing Cut Off Times
Orders begin processing on the same business day following payment confirmation.
- Order Cut-Off Time: 11:00pm GMT
- Business days exclude weekends and public holidays
Tracking & Dispatch Notifications
When your order is dispatched, we will provide shipment confirmation and tracking information (where available) to the email address provided at checkout.
Delivery Inspection
Upon delivery, we recommend inspecting the shipment before signing for receipt whenever possible.
If visible damage is identified, please record the damage with the delivery driver and notify us within 48 hours of delivery at info@nurovital.com so we can assist with the carrier claim process.
Failure to report damage within this timeframe does not affect your statutory rights but may affect the carrier claims process.
Incorrect Address, Failed or Refused Deliveries
We ship to the address provided during checkout. Please verify your delivery information carefully before placing your order.
Additional delivery or re-delivery charges may apply if delivery fails due to:
- Incorrect or incomplete delivery information
- An inaccessible delivery location
- Failure to accept delivery
Shipping Delays or Missing Packages
While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to carrier disruptions, customs procedures, weather events, or seasonal demand.
If your order has not arrived within the estimated delivery timeframe shown on the product page, please contact us at info@nurovital.com and we will investigate the matter promptly with the carrier.
Contact us
If you have any questions about shipping, delivery timelines, or kerbside delivery requirements, please contact NuroVital:
Email: info@nurovital.com
NuroVital
Email: info@nurovital.com
Phone: +44 330 122 8045
Hours of Operation: Mon-Fri: 9am - 9pm GMT, Sat-Sun: 10am - 6pm GMT